Yes! Every candle and wax melt is hand-poured with care in small batches to ensure quality, consistency, and attention to detail.

All Goldielocks products are handmade in Georgia, USA.

We use soy wax, a cleaner-burning alternative to traditional paraffin wax. Soy wax is known for its smooth burn, excellent cold and hot scent throw, and more natural finish.

We love soy wax because it burns cleaner, lasts longer, and creates a warm, cozy glow. It’s also renewable and produces less soot than many traditional waxes.

We prioritize high-quality fragrance oils and avoid fragrance ingredients known to be harmful whenever possible. Product safety and quality are important to us.

Our candles and wax melts are made with high-quality ingredients, but we always recommend using any home fragrance product responsibly around pets. Keep candles, warmers, melted wax, and fragrance products out of reach of curious paws and always use in well-ventilated spaces.

Burn times vary slightly by scent and care, but our candles are designed for long-lasting enjoyment when properly maintained.

Tunneling happens when a candle is not allowed to melt fully across the top during the first few burns. To help prevent tunneling, allow your candle to burn long enough for the melted wax pool to reach the edges of the jar during each burn.

For the best burn experience:

• Trim the wick to 1/4 inch before each burn

• Allow the wax to melt evenly across the surface

• Avoid burning longer than 4 hours at a time

• Keep candles away from drafts, pets, and flammable objects

Proper candle care helps improve scent throw, burn time, and overall performance.

Trimming the wick helps create a cleaner, safer burn and prevents excessive smoke, soot, and large flames.

Soy wax is natural and can occasionally develop frosting, slight texture changes, or uneven tops. These are normal characteristics of soy wax and do not affect the performance of your candle.

Temperature changes can sometimes cause fragrance oil to appear on the surface of soy candles. This is normal and does not impact the quality or safety of the candle.

Our candles are designed to create a balanced, cozy fragrance experience that fills a space without becoming overpowering. Scent strength can vary depending on room size, airflow, and personal preference.

Wax melt performance varies by warmer type and scent, but most cubes provide hours of fragrance before needing to be replaced.

We recommend starting with 1–2 cubes depending on the size of your warmer and desired scent strength.

Absolutely. Mixing scents is a fun way to create your own custom fragrance experience.

Allow the wax to cool slightly until firm but still soft, then gently remove it. You can also use wax melt liners, or place cotton balls in the melted wax to absorb it before replacing with a new scent.

Orders are typically processed within a few business days. Shipping times may vary depending on carrier delays, holidays, or seasonal volume.

Please contact us within 72 hours of delivery with photos of the damaged item and packaging so we can help make it right.

Due to the handmade nature of our products, we do not accept returns on used candles or wax melts. However, customer satisfaction is important to us, so please reach out if there is an issue with your order.

Because our products are made with soy wax, exposure to high temperatures may occasionally cause softening or minor sweating during transit. This does not affect product performance. Allow your candle or wax melts to return to room temperature before use.

Limited edition scents are available only while supplies last. Once they sell out, they may not return — making them extra special and perfect for seasonal cozy moments.

Some favorites may make a comeback, but many limited edition scents are intentionally one-time releases.

Our collections are released throughout the year to match the cozy feeling of each season. Follow us on social media for sneak peeks, launch announcements, and early access updates.